Terms and Conditions

Hotel Bookings

CHECK IN / EARLY ARRIVAL POLICY

Check-in is from 3pm. You may request an early check in, subject to availability we will try to accommodate your request, however please note it is not guaranteed unless addition fee is paid

CHECK OUT / LATE DEPARTURE POLICY

Check-out time is 11 am. If you wish to store your luggage at reception until you leave the hotel you may do so by informing the reception staff. If you require a late departure please let reception know a day prior, charges may apply.

FLEXIBLE RATE

Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation. In either event the amount of your first night’s accommodation will be charged to your Credit Card.

Cancellation Policy

Cancellation policy is 24 hours prior to arrival by 12.00 noon.

GROUP BOOKINGS (9 ROOMS OR MORE)

Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation

Cancellation Policy

Cancellation of the reservation or part of the reservation can be made free of charge up until 4 weeks prior to the first day of arrival.

Any changes or cancellations made within 4 weeks and up until 12pm 7 days prior to the first day of arrival will be charged at 50% of the total cancelled accommodation value.

Any other changes or cancellations made within 7 days prior to arrival date will be charged full reservation value for the entire stay.

In case of no-show – if a guest does not show up for the hotel room as per the reservation – this will be charged for full reservation value for the entire stay.

It is the responsibility of the organiser to ensure that everyone involved in the reservation is aware of above mentioned cancellation policy.

Definition ”Reservation Value” – The total amount for the entire reservation, including conference rooms, hotel rooms, meals, any additional equipment or services ordered.

PRE-PAID RATE

Prepayment and Cancellation Policy

A credit or debit card is required to charge full pre-payment at the time of booking. Booking can be transferred to another date once free of charge up to 24 hours prior to arrival, after this point the full deposit will be forfeited. Subsequent transfers will be charged at £10.

RELOCATION POLICY

Oakman Inns and Restaurants operate a relocation policy. If a room is unavailable for a guest upon arrival, except for events beyond our reasonable control, then we agree to either:

Provide a room, and subject to availability any equivalent extras which have been pre-booked, at another local hotel. Pay the reasonable cost of transport to the alternative hotel or any applicable parking charges.

At the guests request, or if in our opinion suitable alternative accommodation is not available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s), including related food & beverage extras. All other extras are non-refundable.

Events, acts, omissions or accidents which happens beyond our reasonable control include, but are not limited to, flood, earthquake, extreme adverse weather conditions, other natural disasters, acts of terrorism, partial or full cancellation or delay of major public event, fire or interruptions to electric power, gas or water.

DINNER BED AND BREAKFAST RATE

PREPAYMENT POLICY

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation. In either event the amount of your first night’s accommodation will be charged to your Credit Card.

CANCELLATION POLICY

Cancellation policy is 24 hours prior to arrival by 12.00 noon

DINNER ALLOWANCE

The allowance for dinner will be stated at the time of booking. The allowance can only be use to cover the cost of food for dinner on the night of your stay. The allowance only applies to the al a carte or specials menus and cannot be used on any other menus, including Festive Menus or Christmas Day. The allowance can be used as full or part payment and no change will be given. Any additional food costs must be covered by the guest. Drinks are to be paid for separately.

Table Bookings

BAR AND RESTAURANT RESERVATIONS

Table numbers and group bookings are currently being managed in line with government guidelines. Please visit our website for more information on our Covid19 Measures. If your booking does not comply with the regulations, we may not be able to accommodate your reservation. Please note, tables will only be held for 15 minutes after the reservation time. If you do not arrive, and make yourself known to the hostess, within this 15 minute period, your table may be given to another waiting guest. If you are running late, please do call ahead and let us know so that we do not give your table away.

AL FRESCO DINING

Please note, whilst we will do our best to accommodate your booking, if the weather does not permit dining outside, we will not be able to guarantee a table inside. If you would like to check for availability in the main restaurant, please get in touch and a member of our team will be happy to help. Table numbers and group bookings are currently being managed in line with government guidelines. Please visit our website for more information on our Covid19 Measures. If your booking does not comply with the regulations, we may not be able to accommodate your reservation. Please note, tables will only be held for 15 minutes after the reservation time. If you do not arrive, and make yourself known to the hostess, within this 15 minute period, your table may be given to another waiting guest. If you are running late, please do call ahead and let us know so that we do not give your table away.

Festive Bookings

Festive Menu

To ensure your party is as festive as possible, please adhere to the following;

  1. A deposit of £10 per person is required for parties of 10 guests or more, to secure the booking when dining from one of our Festive menus.
  2. All deposits will be redeemed against the final cost of your bill.
  3. All deposits will be forfeited if the reservation is cancelled within 14 days of the booking date.
  4. A deposit of £10 per person will be forfeited if a guest is a no-show.
  5. Guest numbers can be amended within reason** up to 8 hours before the booking arrival time with no loss of deposit, after this time £10 deposit per person will be forfeited if numbers are reduced. ** Reasonable meaning no more than 15% reduction.
  6. Please note no booking is confirmed until the deposit has been received. We can hold your enquiry for 7 days, after which it will be automatically released.
  7. A pre-order will be required and must be sent back no later than 7 days prior to the booking date. Please note we cannot guarantee to accommodate your pre-order requirements if this deadline is not adhered to.
  8. Menus have been designed for the whole party to enjoy – all members of the party will need to dine from the same menu.
  9. All prices are inclusive of VAT. For groups of 8 or more, a 10% service charge will be added to your final bill. This goes directly to the team who serve you on the day.
  10. We do not guarantee areas or specific table requests, however, we shall endeavour to accommodate requests where possible.
  11. Payment of your deposit confirms you have read and accepted the terms and conditions of booking.
  12. Management reserves the right to change the terms and conditions

Christmas Day

To ensure your Christmas Day is as festive as possible, please adhere to the following;

  1. A 50% deposit payment is required per person, to secure your booking for Christmas Day. The remaining 50% of this will be due on the 25th December. At the time of enquiry, please let us know how many adults and children are in your group.
  2. All deposits are non-refundable. In the event of guest number reducing, this can be done so without forfeit until November 30th, after which each guests 50% payment will be forfeited.
  3. Please note no booking is confirmed until the deposit has been received. We can hold your provisional booking for 72 hours, otherwise can automatically release the space.
  4. A pre-order will be required and must be completed by 30th November. Please note we cannot guarantee to accommodate your pre-order requirements if this dead-line is not adhered to.
  5. All prices are inclusive of VAT. A 10% service charge will be added to your final bill. This goes directly to the team who serve you.
  6. We do not guarantee areas or specific table requests, however, we shall endeavour to accommodate requests where possible.
  7. Payment of your deposit confirms you have read and accepted the terms and conditions of booking.
  8. Management reserves the right to change the terms and conditions

Festive Escape

  1. Prices are based on two people sharing a room.
  2. Hotel accommodation consists of one bedroom for two occupants for two nights with breakfast each morning.
  3. A 50% deposit payment is required per person, to secure your booking for the Festive Escape package. The remaining 50% of this will be due on the day of departure
  4. All deposits are non-refundable and reservations are non-transferable.
  5. Please note no booking is confirmed until the deposit has been received. We can hold your provisional booking for 72 hours, otherwise can automatically release the space.
  6. The following meals and drinks will be included as part of the package
    • Festive Cream Tea and a glass of mulled wine once checked in on Christmas Eve
    • Bucks Fizz Breakfast on both Christmas Day and Boxing Day morning
    • Prosecco reception at lunchtime on Christmas Day
    • 3 Course Christmas lunch from our set menu on Christmas Day
    • Light Buffet on Christmas Day evening
      All additional food and drinks costs incurred during the stay are to be covered by the guest and are not included in the package. These can be added to your room bill during your stay and paid for at the point of departure.
  7. A pre-order for your Christmas Day lunch will be required and must be completed by Friday 9th December 2022. Please note we cannot guarantee to accommodate your pre-order requirements if this deadline is not adhered to.
  8. Check in is from 3pm on the day of arrival.
  9. Check out on the day of departure is midday.
  10. Payment of your deposit confirms you have read and accepted the terms and conditions of booking.
  11. Management reserves the right to change the terms and conditions